Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
📌 Job Overview
Position: Technical Support Engineering – UEX
Industry: Information Technology
Employment Type: Full-Time
Locations: India, Multiple Locations, Multiple Locations
Experience Required: 3+ years
Salary Range: As per company standards and candidate experience
Note: Exact salary and benefits may vary depending on the company and role offered.
💻 Required Technical Skills
3+ years technical support, technical consulting experience, or information technology experience OR Bachelor”s Degree in Computer Science, Information Technology (IT), or related field and Strong experience in below technologies:-Remote Desktop Services configuration and management
- VMware
- Exposure to Citrix
- Printing: Configuration and management
- Knowledge on WMI, PowerShell, Dcom
- User Profile management
- Application installation and management
- Windows Virtual desktop (WVD)
- FSLogix
Language Qualification
English Language: fluent in reading, writing and speaking.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
💼 Key Responsibilities
1. Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices.
2. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
3. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
4. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
📝 Selection Process
While the exact recruitment process differs by company, most IT companies follow a structured hiring pattern:
Online Application Submission
Resume Shortlisting
Online Technical Assessment
Technical Interview
HR Interview
Some companies may include additional coding rounds or practical assignments.
Candidates are advised to prepare thoroughly for technical interviews and coding assessments.
📍 Locations & Work Model
Microsoft Offers : Hybrid work model
📅Important Application Details
Application Mode: Online
Application Status: Ongoing (subject to official notification)
Last Date: As mentioned on the official website
🔗Applicants should regularly check the official website of the respective company for updated deadlines.
How to Apply
- 1. Click on the “Click to Apply here” button provided below.
- 2. Click on “Apply”.
- 3. If you have not registered before, create an account.
- 4. After registration, log in and fill in the application form with all the necessary details.
- 5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- 6. Verify that all the details entered are correct.
- 7. Submit the application form after verification.
❓ Frequently Asked Questions (FAQ)
1. What is the role of technical support engineer?
2. technical support engineering microsoft salary
3. technical support engineering microsoft interview questions
4. technicalsupportengineering uexpress
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
A Technical Engineer designs, maintains, and troubleshoots complex IT infrastructure, hardware, and software systems to ensure operational efficiency. They act as subject-matter experts, diagnosing technical issues, managing system updates, and supporting end-users. Key responsibilities include implementing new technology, documenting procedures, and ensuring security compliance
In EnglishAs a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
⚠Important Disclaimer
VacancyWorld.in is an informational platform that shares job-related updates for reference purposes only. We do not guarantee job placement, interview calls, or selection under any circumstances.
All applicants are strongly advised to verify eligibility, deadlines, and official announcements directly from the respective company’s official website before applying.
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